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Customer Support

75 posts, page 2

Helpware CX Blog

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Authors

Alexei Piskunov

VP of Marketing

SVP of CX Consulting

Nataliia Zemlianska

Content Strategist

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Overhead view of a customer service representative wearing a headset at their workstation.

06 Jan, 2026 10 Golden Rules of Customer Service in 2026

Nataliia Zemlianska

Content Strategist

Customer support representative with glasses and headset, working attentively at a computer.

02 Jan, 2026 10 Key Customer Service Trends to Dominate in 2026

Nataliia Zemlianska

Content Strategist

Smiling customer service representative wearing a headset at his workstation.

09 Nov, 2025 9 Best De-escalation Techniques for Customer Service Agents

Nataliia Zemlianska

Content Strategist

Technical support representative is working at a desk with multiple monitors in a modern office, with colleagues having a discussion in the background.

09 May, 2025 Top 10 Technical Support Companies in the USA in 2026

Nataliia Zemlianska

Content Strategist

How Orchestration Layers Help Make Sense of the Chaos of Hybrid AI and Human Workflows

06 May, 2025 How Orchestration Layers Help Make Sense of the Chaos of Hybrid AI and Human Workflows

Nataliia Zemlianska

Content Strategist

A handshake between two people

02 Jul, 2024 Email Customer Service: Examples, Benefits & Best Practices

Nataliia Zemlianska

Content Strategist

Call center agent experiences the pressure and stress of the job.

19 Dec, 2023 12 Examples of Bad Customer Service and How to Fix Them

Nataliia Zemlianska

Content Strategist

Business team in a meeting with whiteboard presentation

01 Dec, 2023 Agile and Lean Practices in BPOs: the Path to Enhanced Flexibility and Efficiency

Nataliia Zemlianska

Content Strategist

Smiling customer service representative with glasses wearing a headset and working on a laptop in a modern office.

24 Oct, 2023 B2B Customer Service: Definition, Examples & Best Practices

Nataliia Zemlianska

Content Strategist

A large, bright open-plan office with employees working at desks with computers.

08 Aug, 2023 What Is SaaS Customer Support and How Does It Work?

Nataliia Zemlianska

Content Strategist

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Company news

Explore our latest company updates—key milestones that mark our ongoing growth and industry impact.

06 Mar, 2026 Helpware Reinvents Itself as a Global AI-Enabled BPM Company

A smiling man with a beard, wearing a denim shirt, sits at a desk in front of a laptop

02 Apr, 2025 Helpware Named by Clutch One of Top 100 Fastest-Growing Companies for 2025

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11 Nov, 2024 Helpware Opens Official Location in Guam

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