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Customer Support

75 posts, page 3

Helpware CX Blog

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Authors

Alexei Piskunov

VP of Marketing

SVP of CX Consulting

Nataliia Zemlianska

Content Strategist

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AI developers working on multiple monitors, coding, analyzing data, and refining machine learning models.

01 Aug, 2023 How Machine Learning Can Help Elevate Your Customer Service

Nataliia Zemlianska

Content Strategist

A group of call center employees working in an office, wearing headsets and focusing on their computers.

25 Jul, 2023 What is VOC Analytics and What Are its Benefits

Nataliia Zemlianska

Content Strategist

A smiling woman wearing glasses is working at a computer in a bright, modern office setting. Two other coworkers are in the background having a conversation.

13 Jun, 2023 Tips on how to get the most out of the knowledge base

Nataliia Zemlianska

Content Strategist

25 Apr, 2023 Managing Customer Support Across Multiple Marketplaces

Nataliia Zemlianska

Content Strategist

Friendly and professional customer support agent ready to assist.

21 Feb, 2023 Online Casinos Customer Support: Everything You Should Know

Nick Mannella

CRO

14 Feb, 2023 Strategies to Significantly Improve the Hotel Guest Experience

Nataliia Zemlianska

Content Strategist

09 Feb, 2023 Stats that Show the Value of Live Chat

Nataliia Zemlianska

Content Strategist

26 Jan, 2023 Customer Success: What It Is and Why It Matters

Nataliia Zemlianska

Content Strategist

17 Jan, 2023 How to Choose the Right Type of Customer Service for Your Business

Nataliia Zemlianska

Content Strategist

12 Jan, 2023 Exceptional Service is a Must to Stand Out in the Competitive On-Demand Industry

Nataliia Zemlianska

Content Strategist

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Company news

Explore our latest company updates—key milestones that mark our ongoing growth and industry impact.

06 Mar, 2026 Helpware Reinvents Itself as a Global AI-Enabled BPM Company

A smiling man with a beard, wearing a denim shirt, sits at a desk in front of a laptop

02 Apr, 2025 Helpware Named by Clutch One of Top 100 Fastest-Growing Companies for 2025

Aerial view of a beachfront resort with palm trees, a pool area, and white sand leading to turquoise ocean water

11 Nov, 2024 Helpware Opens Official Location in Guam

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